Refund policy

RETURN & REFUND POLICY

At Aura Cosmetics, your satisfaction is our priority. Please read our policy carefully before making a purchase.

Eligibility for Refunds

We accept refund requests within 30 days of delivery for the following reasons:

  • The item arrived damaged or defective
  • The wrong item was received
  • The item was not as described

We do not accept returns or refunds for change of mind, incorrect size selection, or buyer's remorse.

How to Request a Refund

To initiate a refund, please contact us at support@auracosmetics.org within 30 days of receiving your order with the following:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

Once your request is reviewed and approved, we will process your refund to your original payment method within 5–10 business days. You are not required to return the item.

Non-Refundable Items

The following items are not eligible for a refund:

  • Items returned without prior approval
  • Items damaged due to misuse or improper care
  • Sale or discounted items (unless faulty)

Late or Missing Refunds

If you have not received your refund within 10 business days, please check with your bank or payment provider first. If the issue persists, contact us at support@auracosmetics.org.

Contact Us

For any questions regarding your order or this policy, please reach out to us at support@auracosmetics.org.